The YouTube link on shop.sensay.io is misconfigured (/c/@asksensay instead of /@asksensay), preventing users from reaching Sensay’s official channel. This breaks business logic, reduces user engagement, and creates a potential impersonation/phishing risk. Impact: --> Broken navigation prevents users from reaching Sensay’s official channel. --> Loss of engagement opportunities (marketing/brand awareness). --> Impersonation risk: attackers could create a fake channel and mislead users.